…everything a commercially driven Marketing Director can. And more. I offer ‘perspective’ then, go on to the initiatives that you don’t have the in-house skills, capacity or appetite for, such as documenting the Business Plan, and the tactical marketing and sales plans to deliver on it.
copy & content, website & eCommerce development, Search Engine Optimisation, digital techniques, email marketing, analytics & Automation, business & product launches, events & exhibitions, Public Relations & Social Media Management, Video production.
…I’ve run my own £1m plus agency, been a Marketing Director and an outsource resource, so I’m probably more experienced than your ‘usual’ marketer. This means I’m used to working with in-house teams, ‘hitting the ground running’ and having to deliver. And I’ve done that for big names: Pansonic, Sony, Ericsson, and small companies whose ambitions exceed budget.
Companies that want to change, transform and grow, or that simply want to ‘sell more stuff’. But generally B2B focused small & medium sized enterprises – £2m – £20m t/o or ten to two hundred staff – that want help aligning marketing with business objectives. All of my clients want to ‘sell more stuff’ – which could mean products, services or even the business itself.
I develop strategies that make sense and plans that extract the maximum from the minimum. I deliver: business sense, branding, copy & content - including print & videos, websites, outbound-campaigns and PR & Social Media. And if you don't know where to start, begin with a low-cost/high-value 'Scoping Project' to crystallise thoughts and document objectives.
Many businesses don’t formalize their business plan, which is fine, if, like a good navigator, you know where you are and where you want to get to. When you know those two points, a plan built of: strategy, website, content, activities, schedule and budget – determines, documents and costs the marketing ‘navigation’.
As an outside marketer with a lot of experience, I can design and deliver a plan that you may not have the time, expertise or resources to manage yourself. And I can do it quickly with the staff you do have, training and managing them for as long as you want. With a properly costed plan, budget can be allocated, success analyzed and activities dynamically shaped to match cashflow needs.
Many smaller business don’t have a documented Business Plan, let alone a Marketing Plan. And lots of management teams are too head-down working hard ‘delivering’ to think about planning. So an outside perspective can really help with the ‘we’re here, we want to get there, measure the gap – and build plan to bridge it’ exercise.
Business objectives: establish goals, change, grow, sell-more-profitable-stuff, diversify, expand/simplify services, establish group, re-structure, re-position, rebrand, acquire, merge, define succession plan, divest. Leave early on Fridays.
My three day scoping projects are straight-forward and used to identify the key issues of concern at an early stage of the marketing planning process. I sit down with you and your management team to facilitate and document your businesses key objectives – with which I synchronise my marketing recommendations: simple-SWOT, required activities & components, suggested budgets, time and resources for example.
Most think of branding as their logo, and how it’s applied to websites and business cards. But a brand isn’t a logo, its so much more than that. A brand is the set of associations we make with a product or company – the logo is its flag. Big, small, technical, friendly, capable, trustworthy, exciting, reliable, or whichever values are right. Any business profits from building a brand that represents it the way wants to be perceived.
In 2007 the well-respected Interbrand agency valued the Coca-Cola brand at $65.3bn – about half the company’s market value! So brands have a tangible value and are how your prospects, customers, peers and even suitors might recognize and understand you.
Different sized businesses, organisations and markets require different branding characteristics, but the basic principle of being distinct about what your business stands for is always true. I can design and develop branding that will grow the perception & associations of your choice. And then control and exploit these associations to evolve a brand with tangible value that aids business performance.
Websites used to be straightforward. Where visitors came if they already knew you – and could actually find you. But, with ease of the internet, the web is the very first place prospects will look to research you and your competitors! This means even small businesses should have well designed, search optimised websites that have clear goals, great content and success measurement metrics built into them.
Goals, Positioning, Branding, Content, Engaging, SEO (Search Engine Optimisation), Links, Analytics, Social Media, Blog, Digital, Advertising, eCommerce
Well, if you’re to spend money off the bottom line, lets ensure you get a return on that investment. Site goals could be: Easy to find and supports business objectives; demonstrate you’re a real business doing what for whom; provide relevant information & content about your business and generate respect from your visitors. Clearly explain your services & products to engage prospects into the buying process. Sell your products or services online.
For the internationally successful aircraft engineering company Andair I produced new branding and a highly cost-effective eCommerce website that has increased sales, reduced workload and streamlined manufacturing processes.
My specialist IT experience was brought to bear on M2 Computing; fresh positioning, messaging and branding were delivered by a new fully responsive (works on PCs and iDevices) website designed and written ‘here’, and coded in India. The website is spreading the ‘Cloud’ services message strongly and M2 Computing is growing fast!
Websites don’t necessarily need to be big or expensive but they do need to have management buy-in, budget and attention paid to them; I can help you with all of these aspects.
Not many businesses have a copywriter in-house. The ability to develop ‘apps’, engineer widgets or ‘structure’ cabling – doesn’t mean that person has the skills to write effective copy about them. Which is where I come in.
Communication doesn’t occur until understanding has happened. So use simple words that the reader will know when trying to communicate the complex. Write in a tone, language and style that will engage the listener. Describe what is relevant to the audience, not the creator, engineer or ego.
I’ve written copy, content and proposals for small businesses that you haven’t heard of and large ones that you have, such as Panasonic and Sony. I’ve composed content for IT, Tech and Engineering businesses, which is a specialty of mine, and for services, solutions and security companies. All clients need me to understand and communicate their proposition – interesting, complex or dull – in language that connects to and engages with their audience.
Capture Google, the world’s 1st largest search engine. Optimized video stands a 53X greater chance of ranking on the first results page than any textual page.
Compel Widely published award-winning professor of psychology Dr Richard Wiseman, says [white board] videos gain and hold attention ‘Simply because people are more engaged in the process’.
Convert 70 percent of marketing professionals report that video converts better than any other medium. www.marketingprofs.com
Deliver As part of am integrated multi-platform campaign for Panasonic my video helped: triple sales, win sector dominance and deliver sales – 85% of the following year’s came from this campaign.
So for businesses looking for new dynamic content delivery mechanisms that deliver great return-on-investment – videos are winners. And we can deliver the entire process, from ideas, through script & storyboard to delivery.
Buyers have always wanted ‘content’ (brochures and Data Sheets etc.). But now that it’s so easy to access information over the Web, that’s where folk go to find it. Some pundits say those researching products & services consume many pieces of content before engaging with a sales team.
Content: White Papers, Case Studies, Brochures, Product Information, Technical Data Sheets, Reviews, Infographics, Sales Leaflets, Videos, eBooks, How-to-Guides, Market Research, Reports and Surveys.
So it’s your job to have the appropriate engaging content available at the right stage of prospect’s research and to support campaigns. This way, it’s easier for prospects to find out and read good things about you than the competition. Simple!
Small and Medium size businesses may not have the resource or time available in house to design and develop content marketing strategies. Using an expert external resource such as myself is a good solution. I can cost-effectively develop the strategy, produce the content and measure the outcomes.
Digital marketing is simply using online and electronic tools and channels to connect and engage with your audience: web, email, micro-sites, iDevices & Smartphones, web-advertising, Google pay-per-click, video, apps, Social Media etc. The great thing about digital marketing is that so much of it can be measured.
Panasonic campaign tripled sales, achieved sector domination and won the four largest Notebook PC orders in European history! It also went onto deliver 85% of the following years sales and to motivate Sony to ask me to launch VAIO into the business market.
As you probably know, multi-platform marketing is ‘merely’ the synergistic integration of multiple elements into a strategy: email, direct mail, web-microsites, Public relations, Advertising, video, tele-marketing, webinars, Social Media and so forth.
I’ve developed many multi-platform campaigns, including those for the launch of Panasonic’s Ruggedised Toughbook and Sony’s VAIO PC’s. Great thing about multi-platform marketing is that it really can scale in size, reach and budget. Because digital is so dynamic, I work with some great partners to deliver and synchronise with the marketing plan.
My Business Development and Lead Generation Campaigns use multi-platform marketing techniques that seek to ‘acquire, engage and convert’.
ABSNet/Cisco JMF funded Launch Campaign resulted in identified pipeline of £2.61m
ABS’s 3-2-1 Blast Off marketing campaign funded via the Cisco Joint Marketing Fund is one of the most complete, integrated campaigns I have seen to date in my nine years at Cisco. The program, which consists of many of the elements from the marketing mix including a full reporting mechanism, is already proving to drive incremental business for both parties involved.
Neil Bernstein, Cisco Business Development Manager Sales/Channel
I love things that make life easier and more effective – and Marketing Automation can do just that. It’s a bit more than an emailing application and uses an ‘App’ or web-platform to automate some of the marketing processes: Act-On, Marketo, Eloqua, Hubspot, Salesforce-Pardot and MailChimp are all Marketing Automation platforms. So how does it work?
If a ‘visitor’ to ‘our’ website responds to a ‘call-to-action’, asking for ‘Content’ – a Case Study, Data Sheet, or ‘Idiots Guide to…’, the platform sends it, having first collected contact details. Automatically and with no marketing person involved!
Now the platform knows who’s ‘visited’, they become a ‘lead’ that we can ‘score’ – and ‘nurture’. The more visits they make and actions they take, the higher their lead-score. A high score might trigger another process, such as sending information or getting a Marketing or Sales person to call. Automatically.
However, for Marketing Automation to be effective, strong business and marketing foundations must be in place. Its no good automating anything without: management buy-in, a realistic budget, effective branding & messaging, a great website and documented strategies, content, processes and reporting in place. And patience, as it will take time to work.
Marketing Automation is right for many, but smaller businesses in particular may struggle with: budget, resources and expertise – and require help from someone such as myself. Please give me a call for an helpful conversation on what will work best for you.
I’m a huge believer in the power of public relations when used as part of a smart marketing strategy. People really are more likely to buy from companies they’ve heard of; advertising for example. And even more likely to buy from companies they’ve heard good things about; in the media. PR seeks to get this positive coverage.
PR should be closely synchronized with your marketing communications plan and can utilize and recycle content for maximum cost-effectiveness. PR execs should be proactive with publications ‘what do you need, a bylined article for a forward feature?’. React quickly to requests for comment and contribution, and Press Releases only issued when there’s something really interesting to say. Obvious really.
To some, Social Media really is the Emperor’s New Clothes, in fact a recent Gallup Survey* found: 94% of those interviewed, used social media “To connect with friends and family”, and of those, 62% said it had “no influence at all” on buying decisions. And “of the consumers who reported “liking” or following a company, 34% still said that social media had no influence on their purchasing behavior…”.
Sadly, Gallup concludes, “Social media are not the powerful and persuasive marketing force many companies hoped they would be.”
So where does that leave small and medium sized businesses with Social Media? Probably, that Social Media should primarily be used as a PR conduit and blogging tool, saving precious marketing budget for activities that connect directly to and engage with prospective customers.
*From: “State of the American Consumer: Insights for Business Leaders”. www.Gallup.com June 2014.
The right marketing activities to sell products or services really need to be enhanced when it comes time to sell your business if you want to get the most for it. For example, does your ‘brand’ really have value, or is it just a logo that undervalues the business. Does the website speak in the language that a potential suitor will recognise, do you look successful by proudly showing off your customers? Does your business ‘feel’ professional to the acquisitive and knowledgable? And does it show it can scale and integrate?
The owners of ABSNet wanted to sell so I was brought in by the specialist CEO managing the divestment to help prepare the business for sale. I directed the re-positioning, rebranding and marketing of the company, increasing profitable turnover by over 50% to £18m in the space of only ten months. Business partners Cisco and Hitachi both delivered unsolicited testimonials stating that ABSNet ‘now’ has the best marketing and demand generation engine in the country. The owner’s objective of divestment was successfully achieved in under two years – to Capita for £ 13.6m!
Considered, pragmatic and cost effective sale preparation for any businesses – large or small – is crucial to achieving the best price for your business.
I work with experienced business ‘partners’, the Starr Consultancy, to provide seamless: Business Strategy, Marketing Strategy & Execution and Corporate Financial services to SMEs with a turnover typically between £2m – £100m. stephenSMITH and the Starr Consultancy work with owners & senior management to assist with: strategic business planning & growth, acquisitions & mergers, partnering and sale/divestment preparation.
At AMA/Lantec/Elcom/SCC/ElcomIT I provided board level consultancy to five successive owners delivering: marketing strategy, branding, acquisition integration and tactical marketing services. My contribution is show cased by the growth Elcom UK had achieved when it was acquired by SCC – its turnover had accelerated from £2m to in excess of £400m in less than nine years.
Some recent clients and projects showcasing: strategic marketing, marketing communications plans, branding, content & collateral and website production
January 2016 An exciting project for a client I've worked with many times. THE…
May/June 2015 Builder’s Profile is a cloud-based construction-industry focused compliance &…
Strategic marketing advice, branding, positioning, content and web design & initial…
Why a Video? Well, its harder than ever to get through to your audience - an IBM Buyer Preference Study revealed that ‘…cold calling does not work 97% of the time’. Add to this the preference to ‘view & listen’ - the National Center for Biotechnology Information said 'the average attention span dropped by about a third from 2000 to 2015'. Video seems to be an answer for connection and engagement.
With video, 'prospects’ can view when they want and without having to talk to a sales guy, so they're in control which they like. Video captures attention and compels viewing because folk want to see and hear the story told. When the ‘ACME Anvil’ hits Wile E. Coyote as the sound & word ‘CRASH!’ impact - you want to look at it don’t you? By keeping viewer’s focused on continually changing images, they keep paying attention!
Google, the world’s 1st largest search engine. Optimized video stands a 53X greater chance of ranking on the first results page than any textual page.
Video in an email can boost open rates by 20 percent and increase click-through rates by 200 to 300 percent. www.forbes.com
59 percent of viewers will watch a video that is less than one-minute to completion. (Wistia)
The average online use spends 88 percent more time on a website with a video (Mist Media)
Widely published professor of psychology Dr Richard Wiseman, says [white board] videos gain and hold attention ‘Simply because people are more engaged in the process’.
70 percent of marketing professionals report that video converts better than any other medium. www.marketingprofs.com
Video on landing pages can increase conversions by 80 percent. www.Unbounce.com
64 percent of consumers are more likely to buy a product after watching a video about it. (comScore)
A year of driving AGD’s communications as outsource 'Head of Marketing’…
This business needed to explain its highly-effective low-cost/no-cost compliance & PQQ…
Thoughts, insights and news on the latest developments in marketing for business
It doesn't matter whether you're a BrExiteer or a Remainer, BrExit…
This service has been a long time coming as the client…
Given the contribution that the new videos I produced for AGD…
Its been a truly succesful and satisfying few years working with…
"Under Stephen’s marketing leadership AGD attended the Traffex Exhibition in April…
Kudos Public Relations Ltd now trades as stephenSMITH
Over the last three years Steve business advice and marketing expertise has helped us achieve an average of 31% growth year on year, with a peak figure of 43%. He’s also taken us from being effectively a small ‘start-up’ in the construction sector to a major player - 30% of UK construction companies with more than seven employees now use Builder’s Profile.
We had the best sales ever during the week of launching the new brand and achieved more in the two months Steve’s been onboard than we have in the last ten years!
…And the best sales month ever too!
Stephen brought his enthusiasm to AGD Systems as interim ‘Head of Marketing’ with a brief to “improve AGD’s communications”. Since he arrived, he’s architected and implemented a Strategic Marketing Plan that in short order was having a tangible effect. AGD’s markets have been segmented - and positioning, messaging & branding ‘re-energised’ and established. Processes for: website, sales & marketing campaigns, events & exhibitions, product launches and content & collateral - including manuals, and videos – have been developed. Stephen’s even appointed a new PR partner that’s delivering focused coverage in support of tactical activities.
The results? Marketing momentum is building, pipeline growing and sales measurable increasing. Pipeline value for our focus product set has grown 50% in the year Stephen has been with AGD and his marketing work has well and truly whetted customer appetite for new products. The business is in fact well on target to exceed its ‘ambitious’ growth target for the year .
Steve scoped the project quickly and painlessly and absolutely nailed the ‘new’ proposition. And positioning, messaging and branding. And words, Case Studies and videos. Everything in fact. This is why we work with Steve!
Steve’s interest in aviation – he’s a pilot, our business and in helping us succeed was obvious from day one. The new branding, we call it a logo, and the way our message and products now appear to our large commercial clients and on the eCommerce website he produced – just work!
I’ve known Steve for nearly twenty years now and this is the fifth or sixth project we’ve worked on together. I retained Steve as Marketing Director, he attended all management meetings and was totally responsible for the re-positioning, rebranding and marketing of the company. As part of the ABSNet team, Steve’s efforts helped double revenue and increased profitability by over 300% in the space of ten months. Business partners Cisco and Hitachi even said that ABSNet ‘now’ has the best marketing and demand generation engine in the country. Within two years we achieved the strategic objective of selling the business - to Capita for £ 13.6m.
ABS's 3-2-1 Blast Off marketing campaign funded via the Cisco Joint Marketing Fund is one of the most complete, integrated campaigns I have seen to date in my nine years at Cisco. The program, which consists of many of the elements from the marketing mix including a full reporting mechanism, is already proving to drive incremental business for both parties involved.
Dynax Systems Limited has used Kudos for its company re-branding and our extremely successful mobile connectivity campaign. We have already seen a revenue growth of over 60% during this financial period and we are now in a position to grow this even further over the coming year. The initial drivers for us using the team at Kudos were that they had a superior understanding of the IT marketplace. This means we could effectively use Kudos as an extension to our existing marketing capabilities with the confidence that they already understood our business and more importantly gave us an unbiased up-to-date view of our target markets.
On a personal note I have worked for three highly successful corporate focused IT companies over the past 11 years [Elcom], all of which have used Kudos to undertake their marketing strategy. Being in a sales environment means I am measured on success and results, Kudos seems to have always given me edge to achieve that, and I guess it’s no coincidence that all three companies became listed in the top 50 fastest growing businesses after employing Kudos. In essence success breeds success so I would totally recommend Kudos to any IT company who are serious about growth and results.
By understanding PGP’s technology and the sensitivities surrounding IT security companies’ clients and their implementations, the professionals at Kudos were able to deliver highly effective marketing and targeted PR that achieved excellent coverage in all the right places. And they accomplished this work from 3000 miles away!
I was asked if I would provide a testimonial recommending Kudos. Over the course of two fully integrated campaigns spanning several months each, Kudos assisted directly in significantly increasing Panasonic's market share within the notebook PC market and in achieving clear ownership of the ruggedised notebook PC segment with the launch of the ToughBook product range, and in winning the largest order for Notebooks in European history. In addition, over 80% of the following years sales came from the Kudos generated sales database. So, yes, I would.
Kudos was appointed because of their great experience and tremendous track record in our industry and because they’ve worked extremely successfully with Elcom in the past. Kudos’ task was primarily to create and implement company identity with new messaging and positioning statements and then to generate content for and produce all the various items of marketing collateral; Website, Brochures etc. that a ‘new’ company requires. The Kudos team are highly motivated, knowledgeable and keen, and delivered a service that has benefited Elcom and helped us all to exceed our targets.
Kudos’ strategic understanding of our business and ability to translate this into effective positioning, messaging and tactical marketing without doubt made a significant contribution to Elcom Group’s meteoric growth and subsequent profitable sale. I would recommend Kudos to any board which seeks success.
Many marketing and PR companies know which cool clothes to wear or which trendy bar to drink in, not many understand the need to close deals. Kudos is the only company I’ve ever worked with which practices ‘joined-up’ thinking to connect business, marketing, PR and sales. My task at Elcom was to grow revenue. At the point SCC Group acquired Elcom, sales were in excess of £400m – this could not have been done as quickly or cost effectively without Kudos
I was astonished how Kudos just grasped what we wanted to achieve with our new marketing material and then produced it: on time, on budget, fantastically written and with superb images and design.
Kudos first came to work for me at Panasonic on desktop scanners. Their direct mail campaign supported by co-ordinated telemarketing follow-up netted positive interest from over 80% of the target audience, by far the highest response rate that Panasonic UK had ever achieved! Their ability to take a product, understand the technology & market and deliver a cost effective campaign is remarkable. This is why Panasonic went on to select them to provide consultancy and marketing for; Scanners, NetFax, NetPrinters, Business Products, Notebook PC, Warranty Systems and AV Spares.
Home Office Winchester Hampshire. Kudos Public Relations Ltd t/a stephenSMITH & Kudoscoms Reg No 3850246 Reg Office 4 Cedar Park, Cobham Road, Ferndown Industrial Estate, Wimborne, Dorset, BH21 7SF, United Kingdom. VAT Registration No. 904 1543 55